When will my order ship?

Your product(s) ship 1-3 days after you place the order (depending on Bank Holidays & weekends etc).

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Will I get an email with my order details?

Yes! We will send you an email as soon as your order is placed summarizing all the details.

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What is the exchange/return policy?

We value our customer’s experience. If you have any problem’s with our products, then we will gladly fully refund you. Please see our Refund Policy for more information.

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Can I cancel my order?

We will ship the item to your address. However, once you receive your item(s), you will need to follow our Refund Policy.

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What payment methods are accepted?

We accept all major credit cards from any country including: Visa, Mastercard and American Express..

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Are there any additional fees I have to pay?

No handling/processing fees are ever charged.

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My order won't go through, help!

Ensure that the billing address you entered matches that of your credit card.

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How much is shipping?

Shipping is free. For more information please see our: Shipping Guide.

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Who ships my package?

US and UK orders are delivered by FedEx IP. International orders may be delivered by Korea Post, e-packet, or a local mail courier depending on the service available.

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How fast is the delivery time?

7-28 days. Orders usually arrive well before the 28 day deadline - but please do allow up to this timescale.

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Oops - I put the wrong shipping address!

If you need to update your address, select the Contact option in the bottom menu, and send us a message and within 24 hours of placing your order and we can change it for you.